I’m a problem solver that lives for the challenge of solving problems using the latest technologies. My first class honours degree in Cybernetics taught me to think outside the box and not to specialise in a single technology but to become a master at learning new technologies.

Specialties

Discrete Event Simulation,
Virtual Reality,
Robotics,
Machine Vision and Digital Image Processing,
Programming C#, Python, PHP, JAVA and MATLAB

Experience

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Senior Customer Service Engineer – HighRes BioSolutions

Feb 2019 – On Going

As a Senior Service Engineer, I mentor and technically guide the European support team, as well as providing an escalation route for challenging customer issues. I have designed and implemented a range of custom solutions to resolve customer specific requirements including writing custom SQL database queries, C# scripts, and developing applications add-ons.
I have used my in-depth knowledge of the HighRes systems to expand the customer community website, I have produced over 600 knowledge base articles, which aid in improving the customer experience for all customers worldwide.
I continually improve the SalesForce support system. I optimized the Asset creation process by developing Apex triggers which reduce the time taken to create Entitlements and Service Contract Line Item objects.

Customer Service Engineer – HighRes BioSolutions

Oct 2017 – Feb 2019

As a HighRes Customer Support engineer, I provided front-line support to all the customers in Europe. I diagnosed and
resolved customer issues ranging from Robotic, Hardware, Electrical, Networking, Oracle Database, and software issues.
I was responsible for quoting and negotiating the largest service contract quote in Europe, over 1 million pounds.

Robotics and Software Engineer | HighRes Biosolutions

Sept 2013 – Oct 2017

As a HighRes commissioner, I commissioned laboratory automation systems using Denso, Kuka, Staubli and Precise
Automation industrial robot arms. I developed and improved the interface software for communication with scientific
equipment such as BlueCat Bio BlueWasher, Labcyte Echo, Thermo Scientific CellInsight.
I spearheaded the development of an application to optimize the commissioning process, the application reduced the
time taken to create a new customer database from four days to 20 minutes.

CyberPharm – Cybernetic Engineer

Feb 2010 – Sept 2013

Cybernetic Engineer | CyberPharm | Feb 2010 – Sept 2013
At CyberPharm I developed a software tool called Eco3D which enabled companies to visualise, predict and reduce their
carbon emissions and energy consumption in a virtual 3D world. Eco3D was developed using C#, Python and Discrete
Event Simulation engine developed by Visual Components.

Yeoman Storage Ltd – Database Administrator

August 2009 – February 2010

Within 6 months, I created a bespoke computer system for Yeoman’s Secure Document Storage facility. The system
integrated a Microsoft SQL Server and Visual Studio C# application to track thousands of boxes.

SimX Ltd – Simulation Director

October 2007 – August 2009

SimX are a company formed to take forward a range of developments in simulation, design and Product Lifecycle Management (PLM) software as well as supporting the growing user base for Visual Components simulation in UK and Ireland. SimX are the UK Value Added Reseller for Visual Components, Finland and have extensive experience in using Discrete Event Software to solve real world problems in application areas such as Robotics and Lean Manufacturing.

During my time as Simulation Director at SimX I was project manager for many simulation studies for a range of companies in the UK including Magna, ThyssenKrupp and Hyde Automation. As well as completing many technical aspects of the simulation studies using the simulation software Visual Components.

Advanced Manufacturing Technology Research Institute – Research Assistant

August 2005 – September 2007

AMTRI was a highly regarded engineering company that specialised in solving manufacturing technology problems. In addition to carrying out world class, innovative manufacturing technology research, AMTRI also supplied bespoke machinery, automation systems and specialist technical services to the manufacturing sector in the UK and worldwide, helping clients improve productivity and efficiency and therefore save time and costs. Much of the company’s work is focused on the aerospace, automotive, metals and food processing industries.

Education

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University of Bradford – BSc Honours, Cybernetics and Virtual Worlds

2003 – 2005

I have studied both practical and theoretical aspect of robotics. This covered the design of mobile and static robots and the use of sensors and actuators in robotics, which incorporated the programming of the robots using a variety of techniques such as Behaviour Control, Fuzzy Logic and Neural Networks.

To complete the final year project I designed and implementing a prototype for an automated runway surveillance system. Airport runways require constant surveillance for Foreign Objects and Debris (FOD) that could potentially cause an accident.

Sun Java Programming Language Course SL-275

2005

Completion of the Sun Java course has provided me with the following skills: information about the syntax of the Java programming language, object oriented programming, Unified Modelling Language (UML), creating graphical user interfaces (GUIs), exceptions, file input/output (I/O), threads and networking.